Q: How can I view the status of my order?
A: You will receive email updates as your order progresses through our fulfillment process. If you need additional information, or have a question that needs to be addressed and is not answered in the updates, feel free to call us @ (855) 367-9477, and we will gladly answer your questions or help in any way we can to further update the status ofyour order. If you have questions concerning an expected delivery date, you will receive tracking information from the USPS.com via email
and you can go to that website and track your package as it travels to you. Please be sure to include an active email address so that all of this automated information can reach you to keep you updated.
Q: What are your shipping costs?
A: You can see your shipping costs by viewing your cart. Tick on the Text Bar that states "Estimate Shipping & Tax", the shipping cost will be calculated for you. You will be given the choice of Standard Mail, Priority Mail or Express Mail. Tick the option you wish to choose.
Q: Do you ship to Canada?
A: Yes we do.
Q: How long will it take my order to get to me?
A: It depends on where the package is being sent and method of shipping you choose. Priority Mail most often will be delivered to you within 2-3 days from the time it is sent out. You will receive email of order confirmation & tracking information. The tracking email will come for the USPS.com website as soon as your package is in the system. if we encounter problems when processing your order, such as your mailing information that contains typos or errors, or payment methods that contain errors or typos. Those emails will come from us, firstname.lastname@example.org. We are located in the central part of the U.S., mid-Missouri. Also, an advantage because orders are sent from almost the center of the United States, saves you on shipping rates especially if you are on the East coast or the West coast.
Priority Mail is NOT a guaranteed delivery time, our experience is that the delivery quotes are most times accurate. To get a guaranteed 1-2 day delivery, you must choose Priority Express Mail. The 1-2 days depending on your zip code. IF it is imperative that you have overnight delivery, please call us at (855) 367-9477 and we will happy to check on that for you and double-check our inventory to be absolutely sure we have that item in stock and that we have enough time before our mail goes out for the day to ensure we can process your order that day.
Q: What credit cards do you accept?
A: We accept payment via all major credit cards. Visa, Master Card, Discover, & American Express. We also accept Pay Pal and if you choose this option, during the check-out process you will be taken directly to the Pay Pal website and payment can be made easily at that time. Pay Pal is one of the safest payment methods out there. Pay Pal now offers up to 6 months to pay on purchase of $99 and more.
Q: What is your return policy?
A: The item(s) you need to send back need to be in the "new" condition that they were when we sent them to you. If it had a tag in place when you received that item, then that tag needs to be attached and in the original place it was when you received it. You can send the item(s) to us; Nostalgiaville USA.